1. ABOUT THIS PRIVACY POLICY

This Privacy Policy explains how SEDGE CONSULTING LIMITED, trading as Quit to Grow, collects, uses and protects your personal information when you visit quittogrow.com, contact us, sign up to our mailing list, buy from us or interact with Quit to Grow in any way.

SEDGE CONSULTING LIMITED is a company registered in England and Wales under company number 15326323, with its registered office at 3 Laurenny Cottage, Totteridge Common, London, N20 8LL.

For the purposes of UK data protection law, we are the data controller of the personal information we collect and use.

If you have any questions about how your data is used, please contact us at info@quittogrow.com.

2. WHAT INFORMATION WE COLLECT

We may collect and use the following types of personal information:

• your name

• your email address

• your phone number, where you provide it

• your delivery and billing address, if you place an order

• payment and transaction information

• details of products, services or events you buy from us

• any information you include when contacting us

• survey responses, feedback or testimonials

• marketing preferences

• website usage information, including IP address, device information, browser type and pages visited

• cookie and analytics information, where permitted

If we introduce accounts, memberships, subscriptions, events, apps or digital products, we may also collect information needed to provide and manage those services.

We do not intentionally collect special category data, such as health information, unless you choose to provide it to us.

3. HOW WE COLLECT YOUR INFORMATION

We collect personal information when you:

• visit or use the Site

• sign up to our mailing list

• complete a form

• place an order

• download a resource

• book an event or experience

• contact us by email or through the Site

• respond to a survey or give feedback

• interact with our content, adverts or social media

• agree to cookies or similar tracking technologies

We may also receive limited information from third-party platforms we use to run the Site, process payments, send emails, manage orders, host events or analyse website performance.

4. HOW WE USE YOUR INFORMATION

We use your personal information to:

• provide and operate the Site

• respond to enquiries

• process and fulfil orders

• deliver physical or digital products

• manage event bookings or attendance

• send order confirmations and service messages

• send newsletters or marketing emails, where permitted

• personalise and improve our content, products and services

• understand how people use the Site

• manage customer relationships

• request feedback or reviews

• keep business and financial records

• prevent fraud, misuse or security issues

• comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

5. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the context, we may rely on:

Contract
Where we need your information to provide something you have requested or bought, such as processing an order, delivering a product or managing an event booking.

Consent
Where you have clearly agreed to something, such as signing up to receive certain marketing emails or accepting non-essential cookies. You can withdraw consent at any time.

Legitimate interests
Where we have a reasonable business reason to use your information, provided this does not override your rights. This may include improving the Site, responding to enquiries, understanding customer behaviour, protecting our business and sending relevant communications to existing customers where legally permitted.

Legal obligation
Where we need to use or keep your information to comply with the law, including accounting, tax, consumer protection and regulatory requirements.

6. MARKETING COMMUNICATIONS

We may send you marketing emails if you have signed up to receive them or where we are otherwise legally permitted to do so.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting info@quittogrow.com.

We will not sell your personal information to third parties for their own marketing.

7. ORDERS, PAYMENTS AND PRODUCTS

If you buy a product or service from us, we will use your information to process your order, take payment, deliver your purchase, manage returns or refunds and provide customer support.

Payment information may be processed by trusted third-party payment providers. We do not store full payment card details ourselves where payments are handled by an external provider.

If we sell physical products, your name, address and contact details may be shared with fulfilment, delivery or logistics providers so your order can be sent to you.

8. EVENTS, DIGITAL PRODUCTS AND SUBSCRIPTIONS

If you book an event, download a digital product, join a membership or subscribe to a service, we may use your information to manage access, attendance, communications, payments and customer support.

Where an event is filmed, photographed or recorded, we will provide any relevant information at or before the event where appropriate.

9. COOKIES AND ANALYTICS

The Site may use cookies and similar technologies to make the Site work, improve performance, understand usage and support marketing activity.

Some cookies are essential. Others, such as analytics or advertising cookies, will only be used where required consent has been given.

More information will be available in our Cookie Policy or cookie settings on the Site.

10. WHO WE SHARE YOUR INFORMATION WITH

We may share your personal information with trusted third parties who help us run Quit to Grow, including:

• website hosting providers

• email marketing platforms

• payment processors

• order fulfilment and delivery partners

• analytics providers

• event platforms

• professional advisers, such as accountants, lawyers or insurers

• IT, security and business support providers

• regulators, authorities or law enforcement, where required by law

We only share the information necessary for the relevant purpose.

11. INTERNATIONAL TRANSFERS

Some of the third-party platforms and service providers we use may process personal information outside the UK.

Where this happens, we will take reasonable steps to ensure your personal information is protected in accordance with applicable data protection law, such as by using appropriate safeguards or relying on approved transfer mechanisms.

12. HOW LONG WE KEEP YOUR INFORMATION

We only keep your personal information for as long as necessary for the purpose it was collected.

This may include keeping certain information for longer where required for legal, tax, accounting, dispute resolution or regulatory reasons.

As a general guide:

• enquiry information is kept for as long as needed to respond and manage the relationship

• marketing information is kept until you unsubscribe or ask us to delete it, unless we need to retain a limited suppression record

• order and transaction records may be kept for up to 6 years for tax and accounting purposes

• event or product access records are kept for as long as needed to provide the service and manage any related queries

13. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, platform or method of transmission is completely secure. You are responsible for keeping any account login details or passwords confidential if account functionality is introduced.

14. YOUR RIGHTS

Under data protection law, you have rights over your personal information.

These may include the right to:

• access the personal information we hold about you

• correct inaccurate or incomplete information

• ask us to delete your information

• ask us to restrict how we use your information

• object to certain uses of your information

• withdraw consent where we rely on consent

• ask for your information to be transferred to you or another provider, where applicable

• complain about how your information has been used

To exercise your rights, contact info@quittogrow.com.

We may need to confirm your identity before responding to certain requests.

15. COMPLAINTS

We would appreciate the chance to resolve any concern directly, so please contact us first at info@quittogrow.com.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

The ICO recommends that privacy notices explain people’s rights, including the right to withdraw consent where consent is the lawful basis, and how to complain if they have concerns about how their information is used.

You can contact the ICO via its website or by calling 0303 123 1113.

16. CHILDREN

The Site and Quit to Grow products are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

17. THIRD-PARTY LINKS

The Site may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of those third-party sites. You should read their privacy policies before providing them with personal information.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to the Site, our products, our business or the law.

The latest version will always be published on the Site with the date it was last updated.

19. CONTACT US

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Email: info@quittogrow.com
Company number: 15326323